FAQ

Order

Here you can find answers to questions about orders.

We send an order confirmation when you have placed an order with us. Once you have received the order confirmation, we have received your order. When we ship your package, you will receive a tracking link where you can follow your order. 

If you have received the wrong product, we are very sorry. Occasionally there are errors in our stock. Please contact us as soon as possible at kundeservice@peleton.dk and we will make sure it is taken care of.

If the package has not been sent, we can probably change the delivery address. Please contact us immediately at kundeservice@peleton.dk with the order number and the correct address.

Contact us via. kundeservice@peleton.dk if you want to cancel your order. During our business hours, we can make changes until the time the goods are shipped from our warehouse.

All processing of personal data takes place in accordance with the General Data Protection Regulation (also known as GDPR). For full information, please see our general terms and conditions. We promise to treat all personal information with the utmost care and responsibility.

Shipping & delivery

Here you can find answers to questions about shipping & delivery.

Our delivery time is between 1-3 days in DK. If you order before 15.00 we will ship your order the same day. To avoid environmental waste, we first print products when the order is placed.

Once we have shipped your order, you will receive a tracking link where you can follow your package. There you can see the expected delivery time, place of delivery, etc.

We have cheap and competitive shipping rates. You get free delivery on orders over 399 kr. Otherwise delivery costs 35 kr.

Would you rather have it delivered to your door? Good news! We also offer home delivery with Bring and GLS, both for 59 DKK.

World Wide Shipping: Go to checkout to see prices for your country.

You have 14 days to collect the package after you receive a text message notifying you that the package is available for collection. The package will then be returned to us.

We send our parcels with Bring and GLS.

Bring's goal is for all their deliveries to be completely fossil-free by 2025. In addition, they also offer many green delivery options, and have big goals for the environment. Read more here

As a leading parcel distributor, GLS is very conscious of its extraordinary responsibility towards the environment and society. GLS views sustainability as a whole - the environmental, social and economic aspects of responsibility. You can read more about their initiatives here.

We ship to many countries around the world. Here you can see which countries we ship to. Shipping rates are shown in the checkout:

Scandinavia:
- Denmark
- Sweden
- Norway

Country in Europe:
- Germany
- Finland
- United Kingdom
- France
- Belgium
- Netherlands
- Luxembourg
- Estonia
- Ireland
- Lithuania
- Latvia
- Austria
- Poland

Returns

Here you can find answers to questions about the right of return and returns.

If you wish to return an item, you are free to use the enclosed return label. If you have ordered an item for delivery outside Denmark, you as a customer must pay the postage yourself if you wish to return some items.

When returning an item, please use the original packaging. Our packaging is designed to minimise the risk of damage during transit. Please read the requirements for return shipments in our Terms and Conditions.


If you wish to cancel your purchase, you must write to us within 14 days of the purchase, and from the cancellation, you must return the shipment within 14 days. The notice must be given by email at kundeservice@peleton.dk. In the notification you must state that you wish to exercise your right of withdrawal.

Return shipments must be sent to our address:

Grønningen 5
1270 København K
Att: Peléton ApS

Once we have received your return and processed it, you will be notified by email.

Peléton provides full replacement in the form of a new product when a manufacturing defect is verified. It is important to look at the product carefully when it arrives. If a product is damaged or otherwise defective when it arrives, a claim must be made as soon as possible after receipt. Please contact customer service if you wish to make a claim regarding your product.

If applicable, please contact kundeservice@peleton.dk - always include photos of the product AND packaging. 

Claimed goods should be sent to our address:

Grønningen 5
1270 København K

Att: Peléton ApS

Payment

Here you can find answers to questions about payment.

If you use a discount code that does not work, it may be because the discount code does not exist in our system, the item is already discounted or a technical error. Write to us through our chat or at kundeservice@peleton.dk if you have any questions.

We deduct the money from your order when the item is dispatched from our warehouse. The typical delivery time is between 1-3 days in DK. 

Products

Here you can find answers to questions about our products.

At Peléton we do everything to make the most environmentally friendly choices. This applies from the printing of the poster right down to each individual shipping label. If there's a sustainable option that's also high quality, we'll choose it. That's why we print our posters ourselves, to gain full control over our value chain and offer you maximum quality and sustainable, responsible production. 


We do all this while donating 5 sqm to rainforest protection and conservation. We work with the World's Forests. You can read more about their efforts her.

All our printed materials are FSC certified. But what does that really mean?

FSC is an international non-profit labelling scheme for wood and paper. You can find the FSC label on wood and paper products that you can buy with a clear conscience. In an FSC forest, no more wood is felled than the forest can reproduce. In addition, the FSC ensures that animals and plant life are protected and that the people working in the forest are trained and receive proper safety equipment and wages.

Our paper comes from trees in the North from sustainable forestry. It comes from an area where the trees needed for production are planted, not fewer, so there is no shortage.

If you have a specific question about our products, please contact us at kundeservice@peleton.dk

We print our posters ourselves in Copenhagen on our Canon art plotter. The paper is produced in the Nordic countries and is FSC-certified. Our frames are all FSC-certified and produced in Italy. Our non-reflective glass is also produced in Denmark.

You bet! You can choose between different amounts for your gift card, or choose your own amount. See gift cards here.