Refund policy

Return Policy & Returns

Peléton offers a 14-day return policy starting from the date you receive your items.

If you wish to make a return, the items must be in the same condition as when they were delivered to you. They should be returned in Peléton’s original packaging, including all accessories.

Handling Received Product(s)

To verify that the items match your order, you may only handle and inspect them in the same way you would in a store. If you have handled the items more extensively than described above, you may be charged for the depreciation in value. Peléton applies full depreciation (i.e., the full value of the items) if returned goods are not in a resalable condition (as new items).

Important Information Before Returning

If you decide to return items, the customer is responsible for all shipping costs. As the customer, you also assume the risk of transport for the return. Peléton is not liable for any damage or loss of returned items during transit. We strongly recommend that you follow our instructions for returning items in their original packaging. Peléton’s packaging is designed to minimize the risk of damage during transport.

Cancellations must be notified to us no later than 14 days after the purchase, and from the date of cancellation, you must return the shipment within 14 days. The notification should be sent via email to kundeservice@peleton.dk. In your message, please clearly state that you wish to exercise your right of cancellation.

Unclaimed parcels

If you do not collect your parcel and it is returned to us, this does not count as a withdrawal or return. A withdrawal requires that you clearly notify us, as described above.

It is your own responsibility to contact us at kundeservice@peleton.dk if you have not collected your parcel. We will try, as far as possible, to contact you when we receive an unclaimed parcel back. Together we will agree whether the parcel should be sent to you again or whether you wish to withdraw from the purchase.

• If you want the parcel sent again, you pay for the new shipment. The price corresponds to the shipping price you paid for your original order. If you received free shipping, you pay the standard shipping price for the reshipment, e.g. DKK 39 to a parcel shop.
• If you wish to withdraw from the purchase, we will refund your purchase minus the return shipping for the unclaimed parcel. For delivery in Denmark, the return shipping is e.g. DKK 69.

We store your parcel for 30 days from when it is returned to us. If we have not heard from you within those 30 days, the goods will be discarded.

 

Refunds for Returns

In the case of an approved return, we will refund all payments received from you for the returned purchase within 14 days. Refunds for invoice payments will initially be made to the specified personal account. For card payments, the money will be refunded to the card (i.e., the account linked to the card) used for the purchase.